eLearning

This e-learning module will provide an awareness for those individuals who may disturb asbestos in their everyday work, or those who work in a building where asbestos could be present.

Areas covered

• What asbestos is
• Where it can be found
• Asbestos-related death
• Health implications of asbestos exposure
• Working with asbestos
• Preventing accidental asbestos exposure

Display Screen Equipment (DSE) has now become part of everyone’s daily routines when at home or work. DSE covers conventional equipment, such as televisions, along with more modern technologies such as computers, laptops and tablet devices.

Areas Covered

• What is DSE?
• DSE health risks
• Workstation design
• Correct working position for DSE
• Portable equipment
• Identifying risks and safe working practices
• Eye tests and eyewear
• Assessing DSE

This course is an ideal introduction to health and safety in the workplace. Ideal as part of an induction process or awareness training for those working in low risk jobs the course covers the 8 key modules of an RQF level 1 health and safety qualification.

Areas Covered

• Accidents including slips, trips and falls
• Legal responsibilities
• Hazardous substances (COSHH)
• Workplace health, safety and welfare
• Work equipment
• Fire
• First aid
• Manual handling

The course provides a thorough overview of key legislation, safety management processes, risk assessment and prevention.

The course is very relevant for anyone who manages or supervises health & safety within an organisation. Particularly relevant for those who have to develop or monitor health & safety management procedures and systems.

Areas Covered 

• Introduction to health and safety
• Accidents, injuries and work-related health
• Legal aspects of health and safety
• Risk assessment
• Hazardous substances (COSHH)
• The workplace
• Using equipment safely
• Fire safety
• Ergonomics, manual handling and display screen equipment
• Measuring and monitoring performance
• The role of line managers and supervisors

This course offers a comprehensive guide to best practice when it comes to fire safety. Ideal for managers, supervisors, team leaders, fire marshals and staff working in any area where there is a potential risk of fire.

Areas Covered 

• Introduction to fire safety
• The characteristics of fire
• Fire safety legislation
• Assessing and managing risk

This course is designed to complement the CIEH Level 2 Award in Manual Handling – Principles and Practice. This aims to reduce the risk of injury for anyone who carries out manual handling tasks.

Areas Covered

• The definition of manual handling
• The LITE stairway to safety
• Safe lifting techniques
• Correcting lifting techniques
• Lifting with more than one person
• Examples of manual handling

This e-learning module aims to alert all staff to the dangers of slip and trip accidents and to raise their awareness to the dangers of the everyday hazards. If your workers can begin to understand and recognise hazards, your business will become far more productive and more importantly safer.

This e-learning module will not only help you to satisfy Health and Safety Regulations, but will also go a significant way to ensuring the safety of your staff when they are at work.

An environmental awareness induction course. Suitable for a variety of candidates, this course provides students with an understanding of the impact of our daily life on the environment.

The course is ideal for any employee or manager who wishes to become a first-aider in the workplace.

Areas covered:

• Understanding the role and responsibilities of a first-aider
• Assessing an incident
• Managing an unresponsive casualty
• Recognising and assisting a choking casualty
• Managing a casualty – external bleeding and shock
• Managing a casualty – minor injury
• Conducting a secondary survey
• Administering first aid to a casualty with injuries to their bones
• Administering first aid to a casualty with head and spinal injuries
• Administering first aid to a casualty with suspected chest injuries
• Administering first aid to a casualty with burns or eye injuries
• Administering first aid to a casualty with sudden poisoning or anaphylaxis
• Administering first aid to a casualty with a major illness

The course is ideal for any employee or manager who wishes to become an emergency first-aider in the workplace.

Areas covered:

• Understanding the role and responsibilities of a first-aider
• Assessing an incident
• Managing an unresponsive casualty
• Recognising and assisting a choke casualty
• Managing a casualty – external bleeding and shock
• Managing a casualty – minor injury

The course is ideal for anyone looking after infants and children such as carers, childminders and schools.

Areas covered:

• Roles and responsibilities of a paediatric first-aider
• Assessing an emergency situation
• Providing first aid to an infant or child who is unresponsive, choking or has external bleeding
• Providing first aid to an infant or a child with a suspected bone fracture or dislocation; head, neck or back injury
• An infant or a child with a condition that affects the ears, eyes and nose; burns or scalds; an acute medical condition or sudden illness; a minor injury; shock
• An infant or a child experiencing the effects of extreme heat or cold
• An infant or child who has sustained an electric shock or been poisoned
• Providing first aid to an infant or child with anaphylaxis

Food businesses must, by law, ensure that all staff have received the appropriate level of safety and hygiene training commensurate with their role and risk.

Course content

• Introduction to food safety
• Microbiological hazards
• Food poisoning and its control
• Contamination hazards and controls
• Safe handling and the storage of food
• Personal hygiene
• Food pests and pest control
• Cleaning and disinfection

This course is ideal for those who work in a catering environment. This may include restaurants, cafes, hotels, bars, fast-food outlets, takeaways, mobile food trucks, kitchens, hospitals, schools and colleges.

This course is ideal for those who work in a catering environment. This may include restaurants, cafes, hotels, bars, fast-food outlets, takeaways, mobile food trucks, kitchens, hospitals, schools and colleges.

Designed for supervisors & managers working in a food business this online course meets all mandatory training requirements.

This food allergy awareness training course is designed to provide food handlers, or those with responsibility for managing food handlers, with an awareness around the controls and legal responsibilities when it comes to the 14 regulated allergens.

Course Content

• Introduction to food allergens
• Allergies, intolerances and coeliac disease
• Symptoms of allergic reactions and how to respond
• Allergens legislation
• Food labelling requirements
• The 14 regulated allergens
• ‘Free from’ claims
• Managing allergens from purchase to service
• Providing allergen information to customers

From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks.

Areas covered

• Customer service principles
• Customers’ needs and expectations
• Behaviour and interpersonal skills
• Responding to problems or complaints

The course covers the importance of personal resilience and how this can help you to cope with stress, and finally will help you learn the steps to carry out a risk assessment for work-related stress.

Areas Covered

• Defining stress
• The causes of stress at work
• Effects of stress on job performance
• Strategies for managing stress
• Stress reduction
• Stress and the law
• Management of Health and Safety at Work Regulations
• HSE’s management standards
• Risk assessment for work-related stress

Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.

Areas Covered

•  What is workplace conflict?
• Responses to conflict
• Cultural differences
• Different ego types
• Breakdowns in communication
• The behavioural cycle
• The PEACE model
• Conflict with customers
• The HEAT technique
• Patterns of behaviour
• Distance zones
• Physical conflict warning and danger zones
• Impact factors
• The BAP strategy

Equality and diversity concerns avoiding discrimination and ensuring that there is equal opportunity for all stakeholders, which in turn leads to a positive company culture and better staff engagement levels. This short course is designed to help your organisation understand the importance of providing equal opportunity for all.

Areas Covered

• What is meant by the term equality and diversity?
• Consequences of inequality
• Human rights
• The Equality Act
• Inclusive and exclusive models of society
• Promoting inclusion
• Creating fairer workplaces

This short course in Communication is ideal for all levels of employee within a business and as part of the induction process for new employees.

Areas Covered

• The communication cycle
• Communication in different contexts
• Types of communication
• Barriers to communication
• Inclusive communication
• Overcoming barriers to communication
• Effective communication in the workplace
• Consequences of ineffective communication