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    “R&C ” means Agility Risk & Compliance Limited (CRN 07857915) Meridian House Saxon Business Park Stoke Prior Bromsgrove Worcestershire United Kingdom B60 4AD.

    “Client” means any individual, company or organisation or other entity who books training with R&C

    “Course” means the course or courses as stated at the time of booking

    “Date” means the date of the Course specified at the time of booking

    “Delegate” means any individual attending a course and is either the Client or an individual nominated by the Client specified at the time of booking or any substitute delegate as provided for in clause 3.4. below.

    “Fees” means the Total Cost as stated at the time of Booking together with any reasonable administration charges plus VAT.


    1.1 By confirming the course booking you are agreeing to these Training Course Terms and Conditions.

    1.2 Bookings must be accompanied by payment or a purchase order number in order to be confirmed.


    2.1 All courses must be paid for in advance of the Date.

    2.2 Any course booked less than 30 days before the Date must be paid immediately.

    2.3 In exceptional circumstances, and at the sole discretion of R&C , Clients may be allowed to book using a purchase order. In such cases the Client must pay within 30 days of the invoice date provided that payment in full is received prior to the Date.

    2.4 If payment is not received within 30 days of the invoice R&C may charge interest at 3% above the Bank of England base rate.

    2.5 All prices quoted are excluding VAT, which is chargeable at the standard rate.


    3.1 If the Client needs to cancel the booking the following charges will apply:

    3.1.1 More than 30 working days before the Date there will be no charge except as stated in 3.2 below;

    3.1.2 Between 21 and 29 working days before the Date a charge of 33% of the Fee; between 11 and 20 working days before the Date a charge of 66% of the Fee;

    3.1.3 Less than 10 working days before the Date 100% of the Fee will be charged.

    3.2 R&C reserves the right to charge a reasonable administration fee for all cancellations.

    3.3 At any time up to 14 days’ prior to the Date the Delegate may transfer to another R&C course, subject to availability, provided that the course is scheduled to take place within three months of the original course date together with payment of for any reasonable administration charges.

    3.4 A substitute Delegate may be sent at no extra cost save for any reasonable administration charges and upon 24 hours prior notice to R&C.

    3.5 R&C reserves the right to change the Date or to cancel any course. If this should occur we shall provide you with as much notice as possible of the change/cancellation and shall offer a substitute date. In the case of complete cancellation the Client shall receive a refund of fees paid.

    3.6 Up until 72 hours before the date of the course R&C may alter the training times and location provided that the new times or locations as are reasonable at R&C ’s sole discretion.


    4.1 If a Delegate fails to attend a course the Fees shall remain payable.

    4.2 Delegates shall act reasonably throughout the training. R&C may remove a Delegate from a Course where, in the opinion of R&C , the Delegate is behaving unreasonably.

    4.3 Delegates must successfully complete the full course to qualify for any available certification.


    5.1 All course materials are owned or used under license by R&C and R&C reserves all the rights in such course materials. Course materials may not be copied, reproduced, republished, posted or transmitted except for a Delegate’s personal, non-commercial use.

    5.2 Any scenarios, examples or questions covered or answered during a training course do not constitute advice to the Client or the Delegate and should not be relied upon in any circumstances.

    5.3 Where a Delegate requires further advice and training relating to a Course R&C shall be entitled to charge an extra fee for such services at an agreed rate.


    R&C does not sell, trade or rent personal sensitive data information to other parties. The Client’s details are added to our database in order to process the booking and also keep the Client up to date with relevant information about our services.


    7.1 The Client shall ensure that the Delegate complies with all applicable health and safety and fire legislation, guidance, policies and instructions and codes of practice as are imposed by R&C or at any third party location.

    7.2 R&C will be under no liability whatsoever in contract, tort (including negligence, damages, direct or in-direct consequential loss or loss of profits howsoever caused. Nothing in this contract excludes or attempts to exclude liability for death or personal injury.

    7.3 R&C gives no guarantee that any Delegate will pass any Course and gain any available certification for that particular Course. Each Delegate is responsible for their own performance.

    7.4 Where a Delegate fails a Course and requires re-examination further fees shall be payable together with reasonable administration fees.


    R&C shall not be responsible for any failure or delay in performance of its obligations under this Agreement due to any force majeure event including, Act of God, refusal of license (other than as a result of any act or omission of R&C ) or other Government act, fire explosion, embargo, terrorism, civil disturbance, accident, epidemics, lightning damage, electromagnetic interference, radio interference, strikes, industrial dispute, or any other cause beyond its reasonable control.


    The Client shall not for 6 months after any Course entice or solicit for employment with the Client or any other entity any trainer who has been engaged by R&C to provide the course.


    No amendment shall be enforceable unless agreed in writing.

    11 LAW

    This Agreement shall be construed in accordance with English law and the English courts shall have sole jurisdiction.


    If you feel that you have been unfairly treated or are unsatisfied with any part of your training, including booked process, please initially speak directly to a member of staff regarding your concern.

    If you feel your issue has not been resolved or you feel uncomfortable talking to a member of staff, please raise your concerns in writing to requesting a copy of the Complaints Procedure.

    Contact Agility R&C

    Agility Risk & Compliance Ltd provide tailored solutions to mitigate risk and improve compliance in Health and Safety, HR, Training, and Occupational Health.

    If you have an enquiry please call us on 01527 571611 or email us on

    Existing clients call our 24-hour service and you will be directed to your expert consultant.

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